Consumer Guarantees

Since 1 January 2011, the following consumer guarantees on products and services apply.

Products must be of acceptable quality, that is:

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Products must also:

match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
match any demonstration model or sample you asked for
be fit for the purpose NEWS KINGtold you it would be fit for and for any purpose that you made known to NEWS KING before purchasing
come with full title and ownership
not carry any hidden debts or extra charges
come with undisturbed possession, so no one has a right to take the goods away or prevent you from using them
meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.

Services must:

be provided with acceptable care and skill or technical knowledge and taking all necessary steps to avoid loss and damage
be fit for the purpose or give the results that you and the NEWS KING had agreed to
be delivered within a reasonable time when there is no agreed end date.

Consumer guarantees on products and services also apply to:

Exceptions to guarantees

Consumer guarantees do not apply if you:

got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
misused a product in any way that caused the problem
knew of or were made aware of the faults before you bought the product
asked for a service to be done in a certain way against the advice of NEWS KING or were unclear about what you wanted

Rights to a repair, replacement, refund, cancellation or compensation do not apply to items: